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Mystery Shopping

Consumers face a complex array of brand touch points every day of their lives. To deliver a consistent brand experience, marketers need to know how consumers are actually experiencing their brand.

Our mystery shopping programme gives you all the help you need to understand the experiences, and respond to them to maximise the return for your business. We show you how people experience your products and services across every point of contact and then benchmark the customer experience against your competitors.

Operating across different markets and regions, our services give you a deep understanding of the international, national or regional customer service experience you deliver.

Our mystery shopping experts provide a powerful combination of information and analysis. We recommend the actions you should take to increase your customer ratings. Then we run clear projections that show the kind of return on investment these actions could deliver.

There is no ‘one size fits all’ mystery shopping programme. We create bespoke, flexible and results orientated programmes for each client.

Contact us to discuss your research requirements on 01283 552019 or click here